Please note that we cannot be held responsible for any damage caused through postage such as climatic conditions affecting the product. We make sure that all items are in perfect condition before they are sent to you. If your parcel does arrive in a breaking condition, please contact us.
We will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill). We shall have no liability to pay any money to you by way of compensation other than to refund you the amount you paid for the products in question.
Neither or nor do we provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law to the party.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
Events beyond our control: we shall have no liability for any failure to deliver products you have ordered or any delay in doing so or for any damage or defect to products delivered that is caused by any event or circumstance beyond our reasonable control. This includes without limitation to, strikes, lockdowns and other industrial disputes, breakdown of systems or network access, flood, fire, explosion, or accident.
We will not be responsible for any loss or damage/delay direct to the consignment or consequential, caused due to incorrect address, any act of God, such as accidents, any natural calamity, war, riot, commotion, strike, Local/Political Disruptions, Air / Rail / Road Disruptions / Delay or any other cause whatsoever beyond the control of us. No claim for loss/damage/delay will be entertained by us in such events.
Radha’s Homemade Sweets reserves the right to withhold delivery of any consignment booked by the Customer if proper acknowledgement, viz, signature, company seal, date and time of delivery is refused by the concerned consignee, and we will not be responsible for any consequence or loss due to such non-delivery. Unless otherwise specified all deliveries will be made only at the address mentioned on the consignment/consignment note. However, we reserve to right to claim and receive the courier charges for the consignment.
The Customer will provide the full address with a pin code number and telephone number for all consignments booked for easy identification and prompt delivery. We will not deliver any consignment with the post-box address. Further, We will not provide any proof of delivery in respect of consignments to be delivered to Governmental / Semi-Governmental offices.
The Customer agrees to reimburse us on demand any payment incurred by Radha’s Homemade Sweets towards Octroi /Entry Tax charges, Sales Tax, and Airport / Railway station. Demurrage Charges or any Penalty related to any of the aforesaid or for Non-Submission of Various Government Forms / Road Permits or any Other Government Levies for any consignment booked by the Customer.
Radha’s Homemade Sweets holds the right to destroy all records of delivery and other connected documents after 90 days of booking.
Radha’s Homemade Sweets agrees to provide proof of deliveries to the Customer against the consignments booked and delivered; as a soft copy as provided by the logistics company and not the physical copy however not providing such proof will not be a pre-condition for payment to Radha’s Homemade Sweets by the Customer, in the interim should a requirement arise for a dispute/assurance of delivery, Radha’s Homemade Sweets would provide the necessary records in the soft format as provided by a logistics company.
All the terms & conditions printed overleaf of the consignment note of the logistics partner are also binding to the Customer.
The customer undertakes and agrees with Radha’s Homemade Sweets, that they shall not permit any other person who has an interest in the consignment to bring a claim or action against us arising from the carriage, even though we may have been negligent or in default and if a claim or action is made, the customer will indemnify us against the consequences of the claim or action and the cost and expenses we incur in defending it.
If the recipient of the order or the person who consumes and/or uses the contents of the order is different from the person who has ordered then it is the responsibility of the person who has placed an order to communicate all the terms and conditions that he/she has agreed at the time of placing the order.